Customer Support

World class support to ensure success locally!

StorMagic support provides 24/7 peace of mind

StorMagic provides world-class support to ensure customers and partners can quickly and effectively troubleshoot any difficulties that may arise.

Our tiered support program, SupportSuite, offers users year round technical support and instant access to online tools such as automated product updates and knowledgebase access.


Levels of StorMagic support

Choose from Gold for daytime, weekday support or Platinum for 24/7 support. You can view the full specifications of our Gold and Platinum support packages in our Support Overview below.

For support inquiries, please email


SvSAN support during trials?

During SvSAN trials, organizations will have access to Gold SupportSuite, including product demonstrations and first-installation assistance from our support team. If you haven't taken a look yet at our fully functional trial, sign up now...