Privacy Notice

Last updated: October 2026

StorMagic Limited (“StorMagic”, “we”, “us”) respects your privacy. This notice explains what personal data we collect, why we collect it, what we do with it, and the rights you have over it.

It covers the personal data we handle as a controller — that is, where we decide why and how your data is used. Where we process data on behalf of a customer as part of delivering our products or services, that customer is the controller and their own privacy notice applies; our obligations in that case are set out in our contract with them.

Who we are

StorMagic Limited is the controller for the personal data described in this notice.

Registered name StorMagic Limited
Registered in England, company number 05706971
Registered office The Quadrant, 2430/2440 Aztec West, Almondsbury, Bristol BS32 4AQ, United Kingdom
Privacy contact [email protected]
Postal contact Data Protection Officer, StorMagic Limited, at the registered office above

StorMagic Limited is part of a group that also includes StorMagic Inc in the United States and StorMagic Canada Inc. Where we share your data within the group, we say so below.

The data we collect and why

We collect different data depending on how you deal with us. Everything we collect has a purpose and a lawful basis under UK GDPR.

If you visit our website

What we collect Why Lawful basis
IP address, device and browser type, pages viewed, referring site, approximate location To keep the site secure and available, and to understand how it is used so we can improve it Legitimate interests — running and securing our own website
Cookie and similar identifiers for statistics, functionality and marketing As set out in our Cookie Policy Consent, for everything other than strictly necessary cookies

If you use a website form to contact us, or request a software trial license, a demo, or a quote

What we collect Why Lawful basis
Name, business email, telephone number, job title, employer, country, and what you asked us about To respond to you, or provide the trial, demo, or quote, and keep a record of the exchange Steps at your request before entering a contract; or legitimate interests in responding to business enquiries
Your correspondence with us To handle your query and improve how we answer them Legitimate interests — running our business

If you are a customer, prospective customer, partner or supplier

What we collect Why Lawful basis
Business contact details, role, and records of orders, licenses, support cases and correspondence To perform our contract, provide support, manage the relationship and keep proper business records Performance of a contract; legal obligation for accounting records; legitimate interests in managing the relationship
Business contact details of individuals at organisations we believe would benefit from our products To send relevant business-to-business marketing Legitimate interests in marketing to businesses, subject to your right to object at any time

If you use a website form to subscribe to marketing communications, register for an event or download a resource

What we collect Why Lawful basis
Name, business email, telephone number, job title, employer, country, and communication preferences To send you the communications or resources you asked for, and keep a record of the exchange Consent, where consent is required; otherwise legitimate interests in business-to-business marketing

You can withdraw consent or object to marketing at any time, using the unsubscribe link in any email, the preferences page, or the privacy contact above. Withdrawing consent does not affect anything we did before you withdrew it.

If you apply for a job with us

What we collect Why Lawful basis
The information in your application, CV, right-to-work evidence and interview records To assess your application and meet our employment law obligations Steps at your request before entering a contract; legal obligation; legitimate interests in recruiting

We will tell you at the point of application how long we keep recruitment records.

Where your data comes from

Most of the personal data we hold comes directly from you. We also receive business contact details from your employer, from our channel partners and resellers, from event organisers where you have agreed to your details being shared, and from public and commercial business information sources and directories.

Who we share it with

We share personal data with:

  • Other StorMagic group companies — StorMagic Inc and StorMagic Canada Inc — where needed to serve you, support a shared customer relationship or run the business.
  • Our service providers, acting on our instructions under contract. These fall into the following categories, and where we name a provider the list is not exhaustive:
    • customer relationship management, including Salesforce
    • email and business productivity, including Microsoft
    • customer support and ticketing, including Zendesk
    • enterprise resource planning and finance, including Oracle Netsuite
    • website analytics, including Google Analytics
    • marketing automation and events, including HubSpot
    • cloud hosting and infrastructure, IT and security services, and professional advisers
    • A current list of the providers we use is available on request from our privacy contact.
  • Our channel partners and resellers, where you have been introduced by them or where they support your deployment.
  • Regulators, law enforcement, courts, insurers and advisers, where we are required to or where we need to establish, exercise or defend legal claims.
  • A buyer or successor, if we sell or reorganise part of our business.

We do not sell personal data.

Sending data outside the UK

Because our group operates in the United States and Canada, and some of our service providers do too, your personal data may be transferred outside the United Kingdom.

Where we do this, we rely on one of the following: an adequacy decision covering the destination country; the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses, supported by a transfer risk assessment; or another mechanism permitted by UK data protection law. You can ask us for details of the safeguards that apply using the privacy contact above.

How long we keep it

We keep personal data only for as long as we need it for the purpose we collected it, or for as long as the law requires. Our retention periods are set in our internal Records Retention Policy. In summary:

Data How long
Enquiries and support correspondence 3 years from the last contact
Customer and supplier contract records 6 years after the contract ends, or 12 years where the contract was executed as a deed
Accounting and tax records 6 years from the end of the financial year
Marketing contacts Until you object or withdraw consent, or after 3 years of no engagement
Unsuccessful job applications 6 months from the outcome
Website and security logs 12 months

When a retention period ends, we securely delete or anonymise the data.

Automated decision-making

We do not make decisions that produce legal or similarly significant effects about you using automated processing alone. We do use ordinary marketing tools that score or segment business contacts by engagement; this does not have a legal or similarly significant effect, and you can object to it at any time.

Your rights

Under UK data protection law you have the right to:

  • be informed about how we use your data — that is what this notice is for;
  • access a copy of the personal data we hold about you;
  • have inaccurate data corrected;
  • have data erased in certain circumstances;
  • restrict how we use your data in certain circumstances;
  • object to processing based on legitimate interests, and to object to direct marketing at any time, with no exceptions;
  • data portability — receive certain data in a structured, commonly used, machine-readable format, and have it sent to another controller; and
  • withdraw consent at any time, where we rely on consent.

To exercise any of these, contact us using the details above. We will respond within one month. If your request is complex or you have made several, we may extend that by up to two further months and will tell you if we do. We may need to verify your identity first. Exercising your rights is free, unless a request is manifestly unfounded or excessive.

Complaints

If you are unhappy with how we have handled your personal data, please tell us first using the privacy contact above so we can put it right.
You also have the right to complain to the UK regulator, the Information Commission (formerly the Information Commissioner’s Office), at ico.org.uk/concerns or on 0303 123 1113. Complaining to us first does not affect that right.

Changes to this notice

We review this notice at least once a year and whenever our processing changes materially. The date at the top shows when it was last updated. Where a change materially affects you, we will bring it to your attention rather than relying on you to notice it.