Customer Support

"Post-deployment support has been nothing short of excellent"

StorMagic support provides 24/7 peace of mind

StorMagic provides world-class support to ensure customers and partners can quickly and effectively troubleshoot any difficulties that may arise.

Our tiered Maintenance & Support program offers users year-round technical support and instant access to online tools such as automated product updates and knowledge base access.

The StorMagic support team is consistently cited as a key benefit of deploying SvSAN. Their expertise ensures customers enjoy straightforward, reliable deployments that deliver five or even six years of no downtime at all. And should the unthinkable happen, their swift problem resolution will make sure the storage infrastructure is back up and running as quickly as possible.

“It’s fast and easy to get up and running, extremely reliable and by far the easiest product I’ve dealt with. In minutes we were able to present datastores to our environment. Working with the technical support was nothing short of awesome." - George Knops, Network Administrator, City of Milwaukee Water Works

As well as StorMagic support, if you are an existing StorMagic customer or free trial user, you can join your peers in the StorMagic User Group on LinkedIn. Share your questions and experiences and leverage the combined knowledge of a community of SvSAN users to get the answers you need.

Looking for documentation and insight into the SvSAN solution? Look no further than the one-stop SvSAN Documentation page, which will get you the answers you've been searching for.

Levels of StorMagic support

Choose from Gold for daytime, weekday support or Platinum for 24/7 support. You can view the full specifications of our Gold and Platinum support packages in our Support Overview below.

For support inquiries, please email [email protected]

SvSAN support during trials?

If you have downloaded the trial version of SvSAN to evaluate the solution, you will have access to Gold Maintenance & Support, including product demonstrations and first-installation assistance from our support team. If you haven't taken a look yet at our fully functional trial, sign up at the link below.

“We looked at other virtual SAN solutions, but unlike the others StorMagic SvSAN ticked all our boxes: low support cost, low outlay cost and reliability. When contacting support during setup they helped us out straight away.”

Barry Nelson | IT Manager | Adam Equipment Company

“The support from StorMagic has been excellent. We’ve never considered switching to a competitor because we know that your team are there for us.”

Russell King | Chief Operating Officer | Amris (The Internet Corporation)